How to Measure Transformation Success: 12 KPIs That Matter
Measure transformation with a balanced set of KPIs: financial results, customer outcomes, process performance, adoption and people.
3 min read
Measure transformation with a balanced set of KPIs: financial results, customer outcomes, process performance, adoption and people.
KPIs measure the health of ongoing work; OKRs set ambitious goals for change. Learn the difference, see examples, and how to use both together.